Terms and conditions

Terms and Conditions / Subscription Terms

Product and Service Provider
Fisker Hag
Bremers Allé 6B
8700 Horsens
Denmark
VAT No.: DK39285142
Contact: am@fiskerhag.com

Delivery

Products are delivered digitally via email or through the Simplero platform.

Payment

Payments can be made using VISA or Mastercard.
All prices are listed in U.S. dollars (USD).

For customers within the EU, prices include Danish VAT.
For customers outside the EU, prices are shown exclusive of VAT or local taxes, which may apply upon purchase.

Subscriptions

For subscription-based products, the subscription fee stated on the product page will be automatically charged at the beginning of each subscription period.
A receipt for each payment will be sent to you by email.

After completing your subscription, you will receive an email confirmation of your registration.

Cancellation, Delivery, and Refund Policy

Cancellation of Subscription

You may cancel your subscription at any time by contacting us at am@fiskerhag.com or by logging into your account and cancelling the subscription yourself.
Cancellations take effect immediately, and no further charges will be made after cancellation.
However, any invoices already issued remain payable.

If you wish to update the payment card associated with your subscription, you can do so by clicking the link provided in each invoice.

Delivery

Delivery usually takes place within a few minutes, but in exceptional cases, it may take up to five business days.

Right of Withdrawal / Refund Policy

You have a 14-day right of withdrawal in accordance with the Danish Consumer Rights Act (Forbrugeraftaleloven).

If you regret your purchase within 14 days, please contact us at am@fiskerhag.com, and you will receive a full refund.

For digital content, the right of withdrawal is waived once the download, streaming, or other digital delivery has begun, provided that you have given your explicit consent to immediate delivery and acknowledged that you thereby lose your right of withdrawal.

Intellectual Property Rights

All rights to courses, workshops, events, and digital products belong to Anne F Hag.
When purchasing a product, you obtain only a license to use the product as specified for that particular item.
The content may not be copied, shared, or redistributed without written permission.

Dispute Resolution

If you wish to file a complaint, please contact us at am@fiskerhag.com.
If we cannot resolve your complaint, you may submit it to the Center for Klageløsning via www.naevneneshus.dk.

For EU customers, you may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/odr.